Every delivery platform allows customers to tip delivery workers. Some actively encourage it, while others discourage it by hiding the option. But what happens to the tip if, for example, a restaurant cancels the order?
The Federation of German Consumer Organizations sued the platform Lieferando (which operates as Pyszne.pl in Poland) over this issue. The platform’s terms and conditions stated that a tip given by a customer was non-refundable and—in the event of an order cancellation—was forfeited to the platform. In late June of this year, the Higher Regional Court of Berlin ruled this clause illegal.
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And furthermore:
THERE ARE 2 MONTHS AND 22 DAYS LEFT TO IMPLEMENT THE PLATFORM WORK DIRECTIVE.