Today in Gdańsk at 12 noon, talks are to begin between people who work as Suppliers and representatives of the Glovo Platform. We are rooting for you! In the meantime, we invite you to read our conversation with Angelika about how Platforms treat people who have had an accident at work.
Hi, thank you for finding time for us. Tell us a bit about yourself, how did you end up working as a Supplier for Platforms?
My name is Angelika, I am 34 years old. I started working on delivery platforms in March this year, tempted by the earnings, because Krzysiek, my partner with whom I have been for 10 years, earned quite a lot of money on deliveries.
What Platforms do you work on? Bike, scooter, maybe car? Do you have a business or through a Partner?
I currently work for Glovo and Uber Eats. I ride a bike, I am employed like everyone else through a Fleet Partner on a contract for services or vehicle loan.
Do you like this job? Is there anything interesting about it?
Do I like this job? I think I do in my own way. I can leave the house, get on my bike and “be my own boss”. It also gives me satisfaction when a customer gets their food, because I know that it is a kind of help and I am a person who likes to help.
Do you have another job, or is Delivery your only source of income?
It is my only source of income, but looking at what is happening, I will be forced to look for another job.
We are talking because we know that you recently had an accident at work. What happened?
Yes, I had a small accident. The rented bike had a brake failure, I was unable to brake and hit the curb with the wheel, falling over together with the bike on my hand, which resulted in a dislocation of my left arm. And that made it impossible for me to continue working – riding a bike with a swollen and injured hand is dangerous.
Did you report it to Glovo Support? Did they help?
I informed Glovo Support the next day when I couldn’t cancel the hours and my hand hurt more and unfortunately it was also more swollen. I also informed the Billing Partner about the injury. Hmm, Glovo Support did nothing. I only received a copied form, as always when we write to Support – we get “copy – paste” as a response.
How is your health after the accident? How is your equipment? What are the “losses”?
After the accident it’s better, but my fitness hasn’t fully returned. The losses were such that for 2 days my account was blocked by Glovo because the hours couldn’t be “deleted”, that’s what the Glovo support employee said.
And what about your health insurance? Do you have any? Have you been to the doctor?
Generally, I know that I should have insurance, but I haven’t been to the doctor. I have to see a doctor on Monday, because I have bronchial asthma and need a prescription, then I will know 100% about the insurance.
We will also ask you about Glovo’s attitude. The platform claims that all Suppliers are covered by additional accident insurance. They do not have the normal ZUS payments, but they do have private insurance. Did someone suggest something to you in this matter? Did they inform you about it at all?
I found out about this accident insurance on the day I reported the accident to Glovo Support. However, it did not work as soon as I entered the link sent by the Support employee. So it has no real effect.
Wait, because we missed something here, something very important. We want to make sure: after the accident, you were punished by blocking your account for 2 days and no one was interested in your fate?
Yes, I was punished by blocking for 2 days. Because neither I could cancel my hours for that day (it was too late) nor did Support do it after reporting the incident. And in order to contact Support I had to log in, i.e. be online (so-called session), to report injuries/accident, I did not accept orders and my account was blocked for 2 days.
The brakes on the bike did not work, and you have a rented bike, right? What are your rental conditions anyway? Is the bike covered by service?
Yes, the bike was serviced. I rented it from a company that is not part of Glovo or other Platforms. I had a problem with the brakes before and I reported it. They supposedly fixed it, but after the repair, 2 days and the brake needed repair again. I changed the bike rental company and now it’s fine.
And what’s next? Will you continue working?
What’s next? Now I’m still working on Delivery on the Uber Eats Platform. For now, I plan to continue working on Delivery, but I don’t know if I’ll go back to Glovo.
Thanks for the conversation!