We have received reports that in some cities in Poland, Glovo Platform Ambassadors are sending out very disturbing messages to people working as Delivery Partners for the Platform.
The issue concerns reviews submitted by Delivery Partners to restaurants (and stores) partnering with Glovo. Often, after receiving an order, the restaurant marks it as “ready for pickup,” even though it’s not. This causes the Delivery Partner to arrive for pickup but then sits and waits. They waste time, for which Glovo doesn’t pay (yes, yes, Glovo doesn’t pay for our time spent at work!). It’s likely (but no one is certain) that this stop lowers the Delivery Partner’s rating in the platform’s algorithm—because they’re standing instead of driving (in other words, they’re slacking off at work).
In response to these situations, Delivery Partners have begun leaving negative reviews for restaurants in various systems (e.g., Google Maps). Instead of understanding the common interest in well-organized work, the restaurants have complained to the platform. As a result, Ambassadors have begun targeting individuals who leave negative reviews and suspending their accounts (in traditional English: dismissing them), simultaneously sending them a message: “You must delete your review, and only then (if necessary) will we reinstate your account.”
And we’d like to point out another distinctive feature: the language used by Ambassadors: (action) This directly corresponds to the “Causing Harm to the Company” section of the app’s terms of use. You might think that a Supplier has a job, is an employee, and is bound by the terms of use. Well, no. We are not employees. We are merely “app users.”
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